Implementation & Delivery Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Take full ownership of the retail software implementation process, encompassing discovery and kickoff through to configuration, testing, training, go-live, and stabilization.

• Develop and manage comprehensive project plans that include scope, milestones, responsibilities, dependencies, resource requirements, and acceptance criteria.

• Monitor progress and ensure stakeholders are held accountable for their commitments.

• Identify potential risks, eliminate obstacles, manage changes in scope, drive decision-making, and escalate issues with recovery strategies.

• Facilitate project meetings with customers and internal teams, while keeping track of actions and decisions.

• Effectively communicate updates on progress, risks, and upcoming steps to operational teams and senior stakeholders.

• Collaborate with the Sales team on discovery efforts, solution workshops, customized demonstrations, and project scoping.

• Confirm delivery assumptions and ensure a smooth transition from pre-sales to implementation.

• Grasp customer planning, merchandising, allocation, replenishment, and inventory processes, converting them into functional requirements, business rules, and acceptance criteria.

• Work alongside the Product team to validate capabilities, address functional discrepancies, align delivery dependencies, and provide customer insights for product enhancements.

• Coordinate with technical teams on data mapping, migration, integrations, and validation processes.

• Guide the functional configuration and validate outputs against real-world retail scenarios.

• Ensure readiness for user acceptance testing, training, and go-live phases.

• Lead issue resolution efforts, customer sign-off, post-launch stabilization, and adoption within daily planning and inventory workflows.

⛳️ Requirements

• Extensive, proven experience in implementation and delivery; successfully led complex retail software projects through to go-live.

• Demonstrated accountability for plans, timelines, dependencies, issue resolution, and customer acceptance processes.

• Proven track record of executing projects across customer, product, and technical teams while recovering projects that are at risk.

• In-depth knowledge of fashion and apparel retail through merchandise planning, allocation, replenishment, inventory management, or retail technology delivery.

• Strong familiarity with retail planning and inventory systems and their integration with merchandising, ERP, and other retail platforms.

• Comprehensive understanding of merchandise financial planning, open-to-buy, assortment planning, demand forecasting, allocation, and replenishment, including factors such as seasonality, sizes and colors, markdown strategies, and inventory productivity.

• Experience working directly with clients on solution discovery, implementation, training, and adoption processes.

• Ability to manage stakeholder expectations and facilitate decision-making.

• Capability to independently oversee delivery as an individual contributor and influence senior retail executives, planners, product teams, and technical teams without direct management authority.

• Strong project management, analytical, communication, and facilitation skills.

• Background that combines in-house retail planning or merchandising with implementation delivery in a retail software provider or consulting environment.

• Experience supporting omnichannel or multi-brand retail operations.

• Proven ability to contribute retail domain expertise to product design and assist in pre-sales demonstrations or solution workshops.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday leave.

• Opportunities for professional development and career growth.

• Collaborative and dynamic work environment.