Implementation Consultant – Lead

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Set up the Sprinklr product for diverse brands and sectors while adhering to high standards of quality and delivery.

• Engage in continuous learning and collaboration with the team to cultivate best practices in product configuration.

• Collaborate with the team to grasp product adoption across various brands and establish standardized practices to enhance adoption.

• Deliver social insights and recommendations to bolster clients' business operations.

• Design and configure the suitable Sprinklr solution to fulfill all requirements based on best practices and the unique needs of clients.

• Conduct health checks for existing customers requiring platform upgrades and propose solutions aligned with best practices and client needs.

• Ensure comprehensive training and education for all client users during the customer onboarding process on the platform.

• Build a trust-based relationship with client champions.

• Complete platform deployment in a manner that anticipates future client needs or business requirements.

• Provide consulting guidance to clients regarding the Sprinklr platform throughout various phases of project implementation.

⛳️ Requirements

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication skills.

• Eagerness and capacity to quickly learn a broad range of new technical skills.

• Self-driven, takes initiative, and assumes responsibility.

• Ability to thrive in a highly collaborative and fast-paced environment.

• Proficiency in both Spanish and English is mandatory.

• Experience with deploying Voice and Non-Voice Contact center applications such as Gen e sys Engage, Amazon Connect, Cisco Webex Contact Center, and Ring Central.

• Solid understanding of Voice protocols including TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, and audio processing.

• Knowledge of CTI or Voice recording products is essential.

• Experience with VOIP, Dialer, ACD, IVR, and SBC.

• Familiarity with Salesforce Service Cloud or comparable CRM systems.

🏝️ Benefits

• Voluntary healthcare coverage.

• Paid time off.