Implementation Consultant – Health

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate as a member of the Health Service Delivery Team, focusing on NEC Software Services’ health screening applications.

• Provide software implementation, project management, consultation, and training services tailored to the screening market.

• Conduct regular operations and offer application support for healthcare services.

• Contribute to the enhancement of existing products and services.

• Coordinate with customers and third parties to schedule and oversee installations and updates of the Healthcare portfolio.

• Develop content for the deployment of interfacing projects.

• Create and define system data and configuration for new product installations.

• Implement configuration changes to current customer setups.

• Offer technical expertise in supporting existing solutions.

• Execute quality assurance and testing of applications and deployment routines.

• Assist customers during the rollout of new healthcare services.

• Work outside of standard business hours, including evenings and weekends, to implement new software releases.

• Travel across the United Kingdom as necessary to collaborate with teams and customers.

• Engage in continual improvement processes for NEC Software Solutions.

⛳️ Requirements

• Proven experience in software installation and support, IT systems, and network management.

• Strong technical knowledge of operating systems, particularly Windows servers.

• Good understanding of SQL Server.

• Familiarity with Office applications, including Word, Excel, and Visio.

• Capability to follow and develop operational procedures.

• Prior experience in customer liaison.

• Background in software and application maintenance, testing, and deployment.

• Ability to articulate concepts clearly and succinctly.

• Experience with Excel and VBA for data manipulation (desirable).

• Technical knowledge of networking fundamentals (desirable).

• Experience with JIRA, SSMS, IIS, VMware, and SMTP (desirable).

• Proficiency in translating user requirements into functional solutions (desirable).

• Prince2 certification (desirable).

• Familiarity with Agile working methodologies (desirable).

• Experience in the healthcare market (desirable).

• Ability to work autonomously within one's area of responsibility.

• Strong attention to detail.

• Skill in documenting work clearly and concisely.

• Ability to forge working relationships with third-party suppliers and NHS organizations.

• Capability to establish rapport with both onshore and offshore Development and QA Teams.

• Proficient in communicating with both technical and non-technical personnel to clarify customer requirements and issues.

• Willingness to challenge and enhance existing processes and practices.

• Proactive and forward-thinking mindset.

• Ability to multitask and balance customer demands with internal priorities.

• Exceptional oral and written communication skills.

• Possession of pre-existing right to work and travel within the UK; documentary evidence required.

• Completion of satisfactory vetting, references, and occupational health checks is necessary.

• A DBS check may be required based on the role's nature.

🏝️ Benefits

• Private Medical Cover provided by NEC for Employees, with the option to add family members at an additional cost.

• 25 days of paid holiday with the option to buy/sell (FTE).

• Life assurance cover at 4 times the basic salary funded by NEC, with an option to increase coverage at an additional cost.

• Group Pension Plan with employer contributions up to a maximum of 8.5%.

• Flexible benefits tailored to individual needs.

• Complimentary access to LinkedIn Learning, offering over 15,000 courses.

• Clearly defined career progression opportunities.

• Commitment to equal opportunities and inclusive recruitment support, including reasonable adjustments and accessibility accommodations.