Implementation Consultant, Fluent English

This is a fully remote position, open to applicants in Albania.

📋 Description

• Oversee comprehensive implementation projects, serving as the main contact from point-of-sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to grasp clients' procurement and financial workflows, translating business needs into tailored, optimized product processes;

• Oversee timelines, deliverables, and technical coordination, assisting clients through data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other business data into the platform;

• Keep both internal teams and client-side stakeholders aligned with strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to independently manage the platform;

• Develop tactical, well-structured enablement materials (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to escalate technical obstacles and convert client feedback into actionable product enhancements.

⛳️ Requirements

• 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing position;

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope;

• Advanced proficiency in English, both written and verbal, with confidence in leading business meetings and negotiations;

• Strong analytical aptitude and advanced skills in Excel or Google Sheets, with the capability to organize, validate, and manipulate business metrics and data;

• Familiarity with understanding and configuring complex B2B SaaS products, ERP, CRM, or related business systems;

• Excellent change management capabilities, able to handle user resistance, simplify intricate system logic, and guide corporate clients through process transformations;

• Customer-focused, proactive, and highly organized with exceptional presentation, communication, and relationship-building skills;

• A natural curiosity and problem-solving attitude, with the capability to reverse-engineer technical issues and collaborate effectively with engineering teams to resolve complex implementation challenges involving APIs and integrations;

• Ability to guide clients through organizational and process changes, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management interested in your growth and long-lasting cooperation.