Implementation Consultant, B2B Client Onboarding, Global

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee the complete implementation projects, serving as the main contact from point-of-sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to comprehend clients' procurement and financial processes, converting business requirements into tailored, optimized product workflows;

• Oversee timelines, deliverables, and technical alignment, assisting clients with data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;

• Ensure that both internal teams and client-side stakeholders meet strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to use the platform independently;

• Develop tactical, well-structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to escalate technical obstacles and transform client feedback into actionable product enhancements.

⛳️ Requirements

• At least 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing role

• Demonstrated ability to manage multiple customer implementation projects simultaneously while maintaining control over deadlines, stakeholders, and project scope

• Proficient in English, both written and spoken, with comfort in leading business meetings and negotiations

• Strong analytical skills and advanced knowledge of Excel or Google Sheets, with the ability to organize, validate, and handle business metrics and data

• Familiarity with understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems

• Excellent change management capability with the skill to handle user resistance, simplify complex system logic, and assist corporate clients through process transformations

• Customer-focused, proactive, and highly organized approach with outstanding presentation, communication, and relationship-building abilities

• Natural curiosity and a problem-solving approach, with the capacity to reverse-engineer technical issues and effectively collaborate with engineering teams to tackle complex implementation challenges involving APIs and integrations

• Ability to guide clients through organizational and process changes, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management interested in your growth and long-lasting cooperation.