Implementation Consultant, B2B Client Onboarding

This is a fully remote position, open to applicants in Albania.

📋 Description

• Oversee comprehensive implementation projects, serving as the main point of contact from the initial sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to grasp clients' procurement and financial workflows and convert business needs into tailored, optimized product processes;

• Coordinate timelines, deliverables, and technical alignment, assisting clients with data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;

• Keep internal teams and client stakeholders aligned with stringent deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sessions for key client stakeholders, empowering them to use the platform independently;

• Develop tactical, well-structured enablement materials (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical challenges and convert client feedback into actionable product enhancements.

⛳️ Requirements

• A minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing role

• Demonstrated experience in managing multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope

• Proficient in English, both written and spoken, with confidence in leading business meetings and negotiations

• Strong analytical skills and advanced proficiency in Excel or Google Sheets, capable of organizing, validating, and working with business metrics and data

• Experience in understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems

• Excellent change management capabilities with the ability to address user resistance, simplify intricate system logic, and guide corporate clients through process transformations

• Customer-focused, proactive, and highly organized, with outstanding presentation, communication, and relationship-building skills

• Natural curiosity and a problem-solving approach, with the skill to reverse-engineer technical problems and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations

• Ability to guide clients through organizational and process change, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Supportive management invested in your growth and fostering long-lasting collaboration.