Implementation Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of customer implementations from the point of Sales handoff to Support handover.

• Manage project plans, oversee deliverables, provide status updates on milestones, and proactively identify project risks for both internal team members and the Customer.

• Align internal resources with the project budget effectively.

• Foster a consultative approach by establishing and nurturing excellent customer relationships to ensure the success of each project for both the client and Unifyr.

• Conduct customer workshops, and prepare requirements and user documentation for project execution.

• Configure the Unifyr platform and document the configuration environments for handover to Unifyr technical support to address any post-launch questions and issues.

• Set clear expectations and deadlines with clients, ensuring follow-through on commitments made by the Sales, Customer Success, or Service Delivery teams.

• Ensure the delivered solution optimally utilizes the features of Unifyr products and fulfills the customers' specified requirements.

• Conduct quality assurance to verify that the delivered solution meets the specifications.

• Manage customer expectations by identifying and communicating issues and risks, and work towards resolutions to ensure customer success.

• Participate in and, where appropriate, spearhead initiatives aimed at enhancing internal processes, documentation, customer satisfaction, and the speed of delivery.

• Cultivate and maintain a comprehensive understanding of Unifyr products, the business processes related to partner automation, and best practices in partner management.

• Stay updated on best practices in business analysis and project management to uphold the highest professional skill levels.

⛳️ Requirements

• Bachelor's degree in business or a related field, or equivalent work experience.

• Over 2 years of experience in a customer-facing role with a software vendor, reseller, or consultancy, implementing software projects for clients.

• Highly skilled and experienced as a business analyst.

• Preferred background in channel management, CRM/PRM solutions, marketing automation, or similar business applications.

• Technical proficiency and experience in technical implementations such as Salesforce integration (SFDC).

• Expertise in interfacing with all organizational levels and direct customer/client management experience.

• Exceptional communication skills: written, verbal, telephone, and presentation abilities.

• Demonstrated capability to produce highly accurate written documentation.

• Self-driven and adept at prioritizing and executing tasks independently.

• Proven ability to quickly process and apply new information.

• Commitment to achieving the highest standards in project delivery.

• Ability to set and manage priorities wisely.

• Strong attention to detail.

• Effective project management and analytical capabilities.

• Ability to build, develop, and sustain positive, long-term working relationships with team members and clients.

• A results-oriented, proactive, enthusiastic, and adaptable team player who embraces challenges and seeks to grow their skills.

• Capacity to concentrate on assigned tasks until completion.

• Willingness and capability to work on-site at customer locations globally for short periods when necessary.

🏝️ Benefits

• N

• 0-1% Travel Required

• Work Conditions: Ability to work on a computer for extended periods, sitting, standing, walking, hearing, talking, typing, and handling electronic files. Capability to view information in print or electronically. Must be available for in-person and virtual meetings. On-call availability and occasional work outside of normal business hours.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.