Implementation Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Engage directly with customers to enhance the safety, efficiency, and sustainability of their operations using our IoT platform.

• Oversee the implementation of Samsara technology for clients, facilitating a swift realization of value from their investment.

• Develop launch strategies and a roadmap to boost product utilization.

• Monitor implementation progress, customer engagement, product adoption, and overall account health.

• Conduct training sessions, showcase Samsara’s technology, and collaboratively address challenges faced by customers and daily users across various use cases.

• Manage multiple customer interactions simultaneously and collaborate across teams to provide an outstanding experience for our clients.

• Attain a thorough understanding of the capabilities of the Samsara platform and effectively communicate them to all customer types.

• Promote, exemplify, and integrate Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive, and Win as a team) as we expand globally and into new offices.

⛳️ Requirements

• Minimum of 3 years of experience in an implementation consultant, customer success, account management, or consulting position, with a preference for SaaS experience.

• Bilingual proficiency in Spanish and English is mandatory.

• Excellent verbal and written communication skills for effective collaboration with various teams and for creating documentation.

• This role is demanding and highly visible internally, requiring strong prioritization skills and a high level of emotional intelligence.

• Experience in supporting or working with technical products is essential.

• Strong consultative abilities with a background in end-to-end system implementations.

• Demonstrated success in building trust and communicating effectively with a diverse range of stakeholders, including executives, product, and engineering leaders, as well as daily software users.

• Ability to exercise diplomacy, tact, and composure under pressure while addressing customer challenges.

• A bachelor’s degree from an accredited four-year institution is required.

• Candidates must be located in Mexico or willing to relocate.

🏝️ Benefits

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health and parental leave benefits.