Implementation Consultant

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• The Implementation Consultant collaborates with clients to effectively deploy and adopt Salesforce solutions that align with their business objectives.

• This position closely interacts with clients and internal project teams to configure solutions, gather requirements, conduct testing, deliver training, and facilitate go-live activities.

• Engage in Salesforce implementation projects of varying sizes and complexities.

• Aid in the collection and documentation of business requirements through discovery sessions and client discussions.

• Configure Salesforce solutions according to documented business requirements and industry best practices.

• Assist with data migration, validation, and system testing processes.

• Carry out and document functional testing while supporting user acceptance testing (UAT).

• Develop and maintain project documentation, training materials, and user guides.

• Conduct client demonstrations and training sessions for end-users.

• Provide support to clients during the application launch and go-live phases.

• Offer post-implementation assistance and resolve issues before transitioning to ongoing support teams.

• Identify opportunities for process enhancements and propose solutions to clients and project teams.

• Foster positive and professional relationships with client stakeholders.

• Communicate project updates, progress, and action items promptly, both internally and externally.

• Address client inquiries and requests with a high degree of customer service.

• Take part in client workshops, meetings, demonstrations, and training sessions.

• Appropriately escalate project risks, issues, and obstacles.

• Collaborate with architects, developers, project managers, and other consultants to ensure successful project delivery.

• Participate in project planning, status updates, and internal team discussions.

• Contribute to project documentation and knowledge-sharing initiatives.

• Support internal efforts aimed at enhancing delivery processes and best practices.

• Maintain precise project-related documentation and time tracking.

• Provide timely and accurate updates on project status.

• Escalate project concerns, risks, and resource requirements as needed.

• Achieve utilization, quality, and professional development goals.

• Pursue continuous learning and Salesforce certification objectives.

• Embody company values and positively contribute to team culture.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a related technical field.

• Experience working directly with customers or internal stakeholders.

• Experience with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Cloud is preferred.

• Familiarity with software implementation projects or business process improvement initiatives is preferred.

• Salesforce certifications are a plus, or the capability to obtain Salesforce Certifications within six months of hire.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.

• Currently, 100% remote work arrangements.