Implementation Consultant

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Foster ongoing customer engagement from the point of sales handoff until the realization of value.

• Develop implementation strategies that detail customer objectives and necessary activities.

• Conduct regular onboarding evaluations, monitor progress, and adjust plans as needed.

• Nurture customer advocates and enhance their understanding of Fieldguide.

• Facilitate connections between customers and Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams.

• Relay customer requirements internally to shape the product roadmap, processes, and iterations of onboarding.

• Recognize potential success risks and create action plans to address them.

• Document customer value through case studies, use cases, and metrics of success.

• Monitor customer advancement against adoption maps and chart value realization over time.

• Provide Fieldguide Accelerator onboarding for new clients.

• Assist in establishing Fieldguide’s onboarding function for the EMEA region.

⛳️ Requirements

• A minimum of 2+ years of experience in delivering risk advisory or technology risk services, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST evaluations.

• AND/OR 3+ years in technology consulting, customer onboarding, implementation, or a related role at a leading management consulting firm (preferred) or a high-growth startup.

• Strong consulting capabilities that enable complex organizations to thrive, with a proven track record of generating business value for clients as their trusted advisor.

• A collaborative spirit and a mission-oriented mindset.

• Proficiency in project management, with demonstrated ability to prioritize and manage multiple customers, projects, and requests with minimal direct oversight.

• Capacity to solve problems professionally while managing several customers simultaneously.

• Executive presence with the ability to drive change.

• Proven history of effective communication with clients and across internal teams.

• A proactive approach with a strong sense of ownership over projects from start to finish.

• Experience working as a practitioner at an audit, advisory, or CPA firm.

🏝️ Benefits

• Competitive compensation packages that include meaningful ownership opportunities.

• Unlimited paid time off.

• 401k plan.

• Wellness benefits, including a package of free therapy sessions.

• Technology and Work from Home reimbursement.

• Flexible work schedules.

• Equity options.

• Bonus opportunities.