Implementation Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage multiple customer implementations simultaneously from the initial kickoff through to configuration, testing, go-live, and post-launch handoff.

• Convert agreed-upon solution designs and customer requirements into actionable implementation plans, including milestones, dependencies, and acceptance criteria.

• Provide support for enterprise identity and access scenarios, such as SSO/SAML, SCIM, identity provisioning, and permission configuration.

• Facilitate customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.

• Resolve implementation challenges using established tools, documentation, and escalation procedures.

• Record implementation decisions, configurations, testing outcomes, risks, and handoff requirements in a structured manner.

• Utilize approved AI and technical tools for documentation of implementations, troubleshooting, scripting, testing, and knowledge capture.

• Collaborate effectively with Technical Architects, Customer Success teams, Support, Sales, Engineering, Security, Product, and partners.

⛳️ Requirements

• Proven hands-on experience in implementing SaaS products.

• Experience with enterprise collaboration, content management, workflow automation, productivity, or similar SaaS platforms.

• Proficient in using content migration tools or managing large-scale data movement.

• Familiarity with scripting languages such as Python, JavaScript, or similar alternatives.

• Experience interacting with REST APIs, authentication models, webhooks, or integration platforms.

• Understanding of AI-assisted technical workflows, including tools like Cursor, Codex, Claude Code, or others.

• Experience in developing reusable implementation documentation, templates, or delivery playbooks.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.