Implementation Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage multiple simultaneous customer implementations from the initial kickoff to configuration, testing, go-live, and the post-launch transition.

• Convert agreed-upon solution designs and customer specifications into detailed implementation plans, including milestones, dependencies, and acceptance criteria.

• Provide support for enterprise identity and access scenarios, such as SSO/SAML, SCIM, identity provisioning, and permission settings.

• Facilitate customer implementation workshops, technical working sessions, status updates, enablement meetings, and handoffs.

• Diagnose implementation challenges using established tools, documentation, and escalation pathways.

• Recognize when issues necessitate assistance from Technical Architecture, Engineering, Security, Product, or Support teams.

• Record implementation decisions, configurations, testing outcomes, risks, and handoff requirements for both customers and internal teams.

• Utilize approved AI and technical tools for documentation, troubleshooting, scripting, testing, and knowledge capture while ensuring quality and accuracy in outputs.

• Share lessons learned, reusable documentation, and constructive feedback from customer deployments.

⛳️ Requirements

• Practical experience in implementing SaaS products.

• Capability to independently execute standard and moderately complex implementations utilizing established methodologies.

• Background in implementing enterprise collaboration, content management, workflow automation, productivity, or related SaaS platforms.

• Experience with content migration tools or extensive data movement projects.

• Knowledge of scripting languages such as Python, JavaScript, or a similar language.

• Familiarity with REST APIs, authentication models, webhooks, or integration platforms.

• Understanding of AI-assisted technical workflows, including tools like Cursor, Codex, Claude Code, or similar technologies.

• Proven experience in creating reusable implementation documentation, templates, or delivery playbooks.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Supportive and inclusive work environment.