Implementation Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the complete client onboarding journey from start to finish.

• Facilitate client implementation kick-off meetings to set expectations, collect necessary information, and outline subsequent steps.

• Verify client documentation for precision and completeness prior to submission.

• Prepare and submit implementation forms to partner carriers.

• Ensure correct configuration of new clients and plan members within SCBConnect and carrier systems.

• Serve as a bridge between Operations, Sales, Systems, Carrier Relations, clients, and external stakeholders.

• Address and resolve onboarding inquiries related to carriers.

• Perform data audits and validations to guarantee accuracy in system configurations.

• Identify inefficiencies and suggest process enhancements to improve the client experience.

⛳️ Requirements

• A minimum of 1 year of experience in Group Benefits or a related field is preferred.

• Proficient data analysis skills are essential.

• Experience with Excel (including Pivot Tables, VLOOKUPs, and formulas) is required.

• Familiarity with HRIS platforms, data feeds, and carrier systems is advantageous.

• Proficiency in French is a plus; industry-specific terminology can be taught as necessary.

• Ability to handle multiple projects at once and meet tight deadlines.

• Experience interacting with clients in a professional setting.

• Excellent communication and stakeholder management skills to collaborate effectively across departments.

• Detail-oriented with a proactive approach to problem-solving.

• Comfortable operating in fast-paced, dynamic environments with a focus on continuous improvement.

🏝️ Benefits

• GRRSP Match Program

• Flexible Vacation Policy

• Remote Work

• Opportunities for growth within a high-performing, technology-driven organization