Impact Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the overall health, success, and commercial results across all districts in the regional Pod.

• Create and implement detailed, long-term strategic account plans for each district.

• Establish and nurture trusted-advisor relationships with senior district leadership, such as Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members.

• Direct the Impact Pod as a cohesive team.

• Define clear objectives, encourage collaborative planning, eliminate barriers, and ensure the pod functions efficiently and effectively.

• Recognize and address customer concerns and issues by monitoring early-warning indicators throughout the customer lifecycle.

• Showcase Amira’s educational and financial ROI through Executive Business Reviews and strategic check-ins.

• Be accountable for the pod’s Gross Revenue Retention and Net Revenue Retention targets after 18 months.

• Propel renewal strategies and identify as well as qualify expansion opportunities alongside the District Coordinator and Regional Manager (Account Executive).

• Represent the interests of districts within Amira and compile feedback on products, services, and strategy.

• Monitor KPIs such as GRR, NRR, overall customer health at the portfolio level, executive engagement, and usage-at-dosage customer performance.

⛳️ Requirements

• Minimum of 8 years of experience in customer success, account management, or school district leadership (e.g., Principal, Superintendent, or District Administrator).

• Demonstrated success in managing and expanding a multi-million dollar book of business within a SaaS context.

• Proven history of achieving high gross renewal rates (85%+).

• Comprehensive understanding of K-12 education systems, including funding cycles, decision-making processes, and significant political dynamics.

• Outstanding executive presence and communication abilities; adept at presenting to C-level audiences.

• Strong leadership capabilities with experience in team management.

• Established network of educators in the region, especially at the C-suite level, who can endorse your exceptional work.

• Willingness to travel significantly as part of this role.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) plan with company matching.

• Flexible time off policy.

• Stock option ownership.

• Engaging and innovative work environment.

• The chance to support children worldwide in achieving their full potential.