I&A Consultant

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Deliver onsite and remote consulting and educational programs for Intuitive medical technologies, instruments, and accessories.

• Implement and uphold best-practice solutions through standardization, efficiency, staff training, and cost management.

• Collaborate with hospital stakeholders and Intuitive Ecosystem partners, including leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Technical Support.

• Independently oversee the assigned territory, managing work hours and schedule.

• Conduct consulting and educational programs with strategically chosen customers.

• Provide staff training and consultation regarding program readiness, standardization, efficiency, and remediation.

• Support complex, extended customer engagements and develop tailored solutions and recommendations.

• Identify customer needs and opportunities, prioritize solutions, and achieve stakeholder alignment.

• Monitor progress and communicate customer status based on agreed recommendations.

• Collaborate with sales and failure analysis partners to provide customized customer support.

• Define, measure, and enhance the quality, effectiveness, and efficiency of Genesis programs.

• Generate reports and analyze data in preparation for customer engagements.

• Assist with Genesis and Intuitive events and conferences, whether in-person or virtual.

• Set and accomplish Genesis implementation objectives with cross-functional teammates.

• Report customer complaints to relevant internal parties.

• Serve as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany after receiving appropriate training, offering guidance on the proper handling of Intuitive medical devices.

• Complete ad-hoc assignments as directed by management.

⛳️ Requirements

• B.S./B.A. degree preferred or equivalent biomedical training, Life Science, or technical equivalent.

• Over 5 years of documented professional experience in healthcare or hospital management.

• National Certification preferred based on regional requirements.

• In-depth knowledge of regulations, standards, and guidelines for reprocessing reusable medical devices (ISO, MDR, etc.).

• Experience or working knowledge of the use, reprocessing, and regulations of complex medical devices.

• Strong mechanical aptitude and problem-solving abilities.

• Proven capability to work collaboratively and achieve results as part of a team.

• Excellent communication and interpersonal skills, with the ability to present to diverse group sizes.

• Capacity to thrive in a high-energy, fast-paced environment.

• Willingness to maintain flexible working hours.

• Business acumen and understanding of the business needs within CSSD and OR.

• Ability to ensure consistent and effective communication across organizational levels.

• Skill in planning, organizing, and managing highly complex and strategic assignments involving multiple teams and individuals.

• Fluent in English and the local language as required.

• Willingness to travel overnight up to 70% of the time.

• Completion of necessary training to serve as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, as mandated by law.

🏝️ Benefits

• Flexible remote work arrangement; onsite presence required when requested by leadership.

• Support for professional development and long-term growth opportunities.

• Equal employment opportunities with protection against discrimination and harassment.