HVAC Specialist, Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver troubleshooting and application support through phone and email to both external customers and internal Customer Service and Sales teams.

• Assist contractors, dealers, engineers, architects, and homeowners by providing HVAC technical solutions and guidance.

• Work in collaboration with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical challenges.

• Contribute to continuous improvement initiatives.

• Aid in the introduction of new products by verifying the accuracy of technical materials.

• Create departmental documentation and training resources, including the production of technical videos.

• Act as a representative of the company in the resolution of complaints and technical investigations.

• Offer detailed feedback on root cause analysis.

• Keep comprehensive electronic records of customer interactions.

• Manage email communications within the department.

• Conduct on-site field troubleshooting as necessary.

• Occasionally travel domestically and internationally for training or service support.

• Share knowledge with colleagues and aid in their technical development.

• Provide after-hours support during critical rollouts or escalations as needed.

• Operate from the office or home using company systems as instructed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• Expertise in a variety of technical competencies.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• High School diploma or equivalent is mandatory.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Technical understanding of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities, initiative, and a customer-focused attitude.

• Outstanding communication and telephone skills.

• Capability to work both independently and as part of a team.

• Strong organizational skills coupled with a keen attention to detail.

• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is required for travel purposes.

• Indefinite U.S. work authorization is essential.

• Future sponsorship for work authorization is not available.

• Successful completion of a drug screening and background check is necessary prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexibility for remote work from home or office as directed.

• Access to company systems for remote work.

• Opportunities for technical training and professional development.

• Travel for training or service support.

• Eligibility for an annual bonus percentage may apply.