HVAC Specialist, Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver troubleshooting and application support through phone and email to both external customers and internal Customer Service and Sales teams.

• Assist contractors, dealers, engineers, architects, and homeowners by providing HVAC technical solutions and guidance.

• Work in conjunction with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to address technical issues.

• Contribute to new product launches by evaluating technical materials and creating documentation and training resources, which may include technical videos.

• Act as the company representative in resolving complaints and conducting technical investigations.

• Offer detailed feedback on root cause analysis.

• Maintain electronic records of customer interactions and oversee departmental email communications.

• Conduct on-site field troubleshooting as necessary.

• Travel domestically and internationally occasionally for training or service support.

• Share knowledge with colleagues and contribute to technical development.

• Provide after-hours support during critical rollouts or escalations when required.

• Operate from the office or home using company systems as instructed by the supervisor.

⛳️ Requirements

• Minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is mandatory.

• Relevant certifications such as NATE and EPA certification are advantageous.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities with a customer-focused attitude.

• Outstanding communication and phone skills.

• Capability to work both independently and as part of a team.

• Strong organizational skills, meticulous attention to detail, and a proactive mindset.

• Proficiency in computer applications including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Must have indefinite U.S. work authorization; future sponsorship is not available.

• Successful completion of a drug screen and background check is required prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with an appealing employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexibility to work remotely from home or office as directed.

• Occasional travel for training or service support.

• Company-provided systems and tools.