HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver troubleshooting and application support through phone and email to both external clients and internal Customer Service and Sales teams.

• Provide timely technical solutions and guidance to contractors, dealers, engineers, architects, and homeowners.

• Work collaboratively with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to address technical issues.

• Contribute to continuous improvement initiatives.

• Assist in the introduction of new products by reviewing technical materials and creating documentation and training resources, including technical videos.

• Act as a representative of the company in resolving complaints and conducting technical investigations.

• Offer detailed feedback on root cause analysis.

• Keep electronic records of customer interactions up to date.

• Manage email communications for the department.

• Conduct on-site field troubleshooting when necessary.

• Occasionally travel domestically and internationally for training or service support.

• Share knowledge with colleagues and support their technical development.

• Provide after-hours support during critical rollouts or escalations as needed.

• Work from the office or remotely using company systems as directed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a related field.

• Proficient in various technical competencies.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• High School diploma or equivalent is required.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities, initiative, and a customer-focused mindset.

• Outstanding communication and phone skills.

• Capability to work both independently and as part of a team.

• Strong organizational skills and meticulous attention to detail.

• A proactive approach to achieving individual and team objectives.

• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required; future sponsorship for work authorization is not available.

• Successful completion of a drug screening and background check is mandatory prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance coverage.

• Long-term disability insurance.

• Paid time off.

• Parental leave provisions.

• Potential for annual bonuses and other financial incentives as part of the overall compensation package.

• Flexibility to work remotely from home.

• Access to company systems and support for home-based work.

• Opportunities for training and service support.

• Equal Opportunity Employer, including for individuals with disabilities and veterans.