HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver troubleshooting and application support through phone and email to external clients as well as internal Customer Service and Sales teams.

• Assist contractors, dealers, engineers, architects, and homeowners by providing technical solutions and guidance.

• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to address technical challenges.

• Contribute to continuous improvement initiatives.

• Aid in the introduction of new products by reviewing technical documentation for accuracy.

• Create departmental documentation, training materials, and technical videos.

• Act as a representative of the company in resolving complaints and conducting technical investigations.

• Offer detailed feedback on root cause analysis.

• Maintain comprehensive electronic records of customer interactions.

• Oversee departmental email communications.

• Conduct on-site troubleshooting as required.

• Occasionally travel domestically and internationally for training or service support.

• Share expertise with colleagues and assist in their technical development.

• Provide after-hours support during critical rollouts or escalations as necessary.

• Work from the office or remotely using company systems as directed by a supervisor.

⛳️ Requirements

• Minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is required.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities, initiative, and a customer-focused approach.

• Outstanding communication and telephone skills.

• Capacity to work both independently and collaboratively.

• Strong organizational abilities, attention to detail, and a proactive mindset.

• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

• Successful completion of a drug screening and background check is mandatory prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with an attractive employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexible work arrangements, including remote work options.

• Company systems and support for remote working.

• Occasional domestic and international travel for training or service support.