HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Deliver troubleshooting and application support via phone and email to both external customers and internal teams regarding HVAC systems and components.

• Provide technical solutions and guidance to contractors, dealers, engineers, architects, and homeowners.

• Work in collaboration with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to address technical issues.

• Engage in continuous improvement initiatives.

• Assist with the introduction of new products by reviewing technical documentation.

• Create departmental documentation, training materials, and technical videos.

• Serve as the company representative in complaint resolutions and technical investigations.

• Offer detailed feedback on root cause analyses.

• Maintain electronic records of customer interactions.

• Oversee departmental email communications.

• Conduct on-site field troubleshooting as required.

• Occasionally travel domestically and internationally for training or service support.

• Share expertise with colleagues and assist in their technical development.

• Provide after-hours support during critical rollouts or escalations when necessary.

• Operate from the office or home using company systems as instructed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of practical experience in HVAC technical support or a similar role.

• Proficient in various HVAC technical competencies.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• High School diploma or equivalent is required.

• Relevant NATE or EPA certification is advantageous.

• Technical understanding of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities and a customer-focused mindset.

• Outstanding communication and phone skills.

• Ability to work both independently and collaboratively.

• Strong organizational skills with a keen attention to detail.

• Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

• Successful completion of a drug screen and background check is mandatory prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance coverage.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexibility for remote work.

• Professional development and technical training resources.

• Company systems available for remote work.

• Support for travel and training.