HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Deliver troubleshooting and application support through phone and email for both residential and commercial HVAC systems and their components.

• Assist contractors, dealers, engineers, architects, homeowners, and internal Customer Service and Sales teams.

• Collaborate with teams in Product Management, Quality, Risk Assessment, Warranty, and Returns to address technical challenges.

• Support initiatives aimed at continuous improvement.

• Aid in the introduction of new products by reviewing technical documentation.

• Create departmental documentation, training materials, and technical videos.

• Act as a representative for the company during complaint resolution and technical investigations.

• Offer detailed feedback through root cause analysis.

• Keep electronic records of customer interactions up to date.

• Oversee departmental email communications.

• Conduct on-site field troubleshooting when necessary.

• Provide occasional domestic and international travel for training or service support.

• Share knowledge with colleagues and contribute to technical development.

• Offer after-hours support during critical rollouts or escalations as needed.

• Work from the office or remotely using company systems as directed by the supervisor.

⛳️ Requirements

• Minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is required.

• Relevant certifications, such as NATE or EPA certification, are advantageous.

• Strong grasp of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems within residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities and a customer-focused approach.

• Outstanding communication and phone skills.

• Capability to work both independently and in a team environment.

• Strong organizational skills, meticulous attention to detail, and a proactive attitude.

• Proficient in computer applications, including the Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Must have indefinite U.S. work authorization; sponsorship is not available for future employment.

• Successful completion of a drug screen and background check is required prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance coverage.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexible work arrangements, including the option to work from home.

• Opportunities for international and domestic travel for training or service support.