HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver troubleshooting and application support through phone and email for HVAC systems and their components.

• Assist both external clients and internal Customer Service and Sales teams.

• Provide technical solutions and guidance to contractors, dealers, engineers, architects, and homeowners.

• Work in partnership with Product Management, Quality, Risk Assessment, Warranty, and Returns teams.

• Facilitate the introduction of new products by reviewing technical documentation.

• Create departmental documentation, training materials, and technical videos.

• Act as the company representative in resolving complaints and conducting technical investigations.

• Deliver detailed feedback on root cause analysis.

• Keep electronic records of customer interactions.

• Oversee departmental email communications.

• Execute on-site field troubleshooting as necessary.

• Travel domestically and internationally for training or service support when required.

• Share knowledge with colleagues and assist in their technical development.

• Provide after-hours support during critical rollouts or escalations as needed.

• Operate from the office or home using company systems as directed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• Expertise in various technical competencies.

• Strong knowledge of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• High School diploma or equivalent is mandatory.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Technical understanding of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities and a customer-focused mindset.

• Outstanding communication and telephone skills.

• Capability to work independently and as part of a team.

• Strong organizational skills with attention to detail.

• Proficient in computer applications, including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

• Successful completion of a drug screening and background check is required prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexible work arrangements, including the option to work from home.

• Opportunities for technical training and professional development.

• Access to company systems and resources for both office and home work.