HVAC Specialist – Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver troubleshooting and application support via phone and email for external customers and internal teams regarding HVAC systems and components.

• Collaborate with teams such as Product Management, Quality, Risk Assessment, Warranty, and Returns to address technical challenges and foster continuous improvement.

• Assist in new product launches by reviewing technical documentation and creating training materials, including technical videos.

• Act as a company representative in the resolution of complaints and technical investigations.

• Provide comprehensive root cause analysis feedback.

• Maintain electronic records of customer interactions and oversee departmental email communications.

• Conduct on-site field troubleshooting as necessary.

• Occasionally travel domestically and internationally for training or service support.

• Share knowledge with colleagues and support their technical growth.

• Offer after-hours support during critical rollouts or escalations when required.

• Work from the office or remotely using company systems, as directed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is mandatory.

• Relevant certifications, such as NATE or EPA certification, are advantageous.

• Strong understanding of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities, a proactive mindset, and a customer-centric approach.

• Outstanding communication and phone skills.

• Ability to work both independently and as part of a team.

• Strong organizational capabilities and attention to detail.

• Proficient in using computers, including the Microsoft Office Suite (Word, Excel, Access, Outlook).

• Must have indefinite U.S. work authorization.

• Future sponsorship for work authorization is not available.

• A REAL ID or passport is necessary for travel.

• Must successfully pass a drug screening and background check prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexible work arrangements, including the option to work from home.

• Professional development and training resources.

• Company systems and support for remote work.

• Equal Opportunity Employer, including individuals with disabilities and veterans.