Human Resources Shared Services Partner

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the initial point of contact for HR inquiries from employees and managers.

• Address inquiries regarding HR policies, benefits, compensation, paid time off, employment verification, organizational changes, and HR programs.

• Recognize, categorize, and escalate complex issues to the relevant HR teams.

• Oversee the centralized HR inbox, ServiceNow queues, and other intake channels.

• Receive, prioritize, and direct requests from colleagues and people leaders.

• Maintain case documentation, monitor service levels, and analyze inquiry trends.

• Organize onboarding processes, employee status changes, transfers, promotions, organizational adjustments, and offboarding.

• Initiate and monitor onboarding workflows, and assist with new hire communications and orientation logistics.

• Handle termination, separation, payroll, system, organizational, and other HR transactions.

• Execute HRIS updates and workflow requests.

• Manage employment verification requests, letters, and standard HR documentation.

• Collaborate with Payroll, Benefits, HR Technology, IT, Security, and other internal partners.

• Ensure the accuracy of colleague data, maintain electronic personnel files, and conduct regular audits.

• Generate and distribute standard HR reports while supporting ad hoc reporting requests.

• Assist with FAQs, knowledge articles, self-service resources, process documentation, and continuous improvement initiatives.

• Provide timely, professional, solution-oriented support while upholding confidentiality and compliance.

⛳️ Requirements

• Minimum of 2 years of experience in HR, employee service, customer service, shared services, or a related field.

• Excellent customer service, communication, and problem-solving abilities.

• Preferred experience with HR systems and case management tools.

• Preferred background in an HR Shared Services or HR Operations environment.

• Preferred knowledge of employee lifecycle processes and HR policies.

• Associate’s or Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

• Preferred PHR, SHRM-CP, or equivalent HR certification.

• Preferred experience with ServiceNow, ADP, Oracle HCM, or similar HR technology platforms.

• Capability to meet Hyatt remote IT requirements.

• High-speed internet service is required; DSL, Cable, or Fiber-Optic broadband is permitted.

• Ability to maintain confidentiality and adhere to company policies, data privacy standards, and employment regulations.

🏝️ Benefits

• Flexible remote work arrangement.

• High-speed internet service is mandatory for remote work.

• Acceptable broadband technologies include DSL, Cable, and Fiber-Optic.