Human Resources Coordinator – Shared Service Centre

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in essential onboarding administrative tasks, concentrating on professional activities that occur after contract signing, such as payroll, benefits, and Zoho enrollments.

• Organize and preserve precise professional records using our proprietary system: entering, updating, and maintaining client and professional personal information, as well as processing various forms.

• Carry out benefits enrollment documentation and administrative responsibilities on behalf of clients and professionals, collaborating with vendors when necessary.

• Provide payroll information, including time and expense details, to aid payroll administration, working closely with the payroll team and Local Payroll Provider. Ensure data accuracy and timeliness.

• Support and manage processes associated with timesheet administration, including processing submissions and addressing related queries from professionals and clients.

• Execute and aid in administrative tasks related to visa renewals for professionals, ensuring all necessary documentation is gathered, verified, and data is updated in the GP Platform.

• Communicate effectively, both verbally and in writing, with professionals and clients to clarify and resolve administrative questions and concerns (via email and other channels).

• Ensure exceptional service by strictly adhering to established SLAs and Standard Operating Procedures (SOPs).

• Engage in the ongoing enhancement of administrative support processes.

• Conduct audits and checks on data modifications to guarantee accurate and timely payments for the professionals.

⛳️ Requirements

• 2-5 years of SSC experience (HR experience preferred)

• Proficient in both written and spoken English, with the ability to communicate clearly and effectively in various settings.

• Competent in MS Office applications

• Capable of effectively troubleshooting routine process issues using available documentation.

• Ability to engage professionally with stakeholders, maintaining a customer-focused and positive relationship in all routine communications.

• Demonstrates strong self-motivation, attention to detail, and time management skills to prioritize and meet established SLAs.

• Strong written and verbal communication skills for addressing day-to-day inquiries.

• Able to provide feedback on existing processes for minor enhancements.

• Capable of working within an international team comprised of members from diverse locations and cultural backgrounds.

• Flexibility to accommodate varying time zones based on customer and professional needs.

🏝️ Benefits

• Generous paid parental leave

• Flexible time off

• Spending accounts

• Medical insurance

• Dental insurance

• Vision insurance

• Sabbatical after 5 years and more