Human Centered Design Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients.

• Collaborate with account managers and support teams to pinpoint usability challenges based on client feedback and support tickets.

• Transform research findings into personas, journey maps, service blueprints, and system workflows.

• Share research insights with product and executive leadership to influence roadmap priorities.

• Facilitate design workshops across various functions.

• Create low- to high-fidelity wireframes and interactive prototypes using Figma, Sketch, or Adobe XD.

• Design AI-driven features that empower clinicians while ensuring AI output is straightforward to review and amend.

• Plan, moderate, and assess formative and summative usability tests.

• Analyze safety-critical workflows, including medication management and e-prescribing.

• Assist with ONC Safety-Enhanced Design testing.

• Work in Agile/Scrum teams alongside product managers, business analysts, and engineers from concept through release.

• Maintain adherence to WCAG, Section 508, and HIPAA-compliant research practices.

• Develop and expand WRS Health's Human-Centered Design (HCD) practice, which includes research operations, templates, and standards.

• Mentor designers and researchers while coaching team members on human-centered methodologies.

⛳️ Requirements

• Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related discipline.

• 3 to 6+ years of professional experience in Human-Centered Design (HCD), UX design, or user research.

• Experience in enterprise or regulated industries.

• Proficient in Figma, Sketch, or Adobe XD.

• Familiarity with qualitative research methodologies.

• Knowledge of usability testing frameworks.

• Experience with Agile/Scrum delivery processes.

• Understanding of Section 508 and WCAG standards.

• Strong empathy, verbal storytelling skills, analytical problem-solving abilities, and the capacity to support design decisions with data.

• A portfolio or case studies showcasing end-to-end research, synthesis, prototyping, and measurable impact.

• Availability during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST.

🏝️ Benefits

• Opportunity to positively influence patient care.

• Collaborative team environment.

• Option for remote work.

• Full-time independent contractor engagement.