Human Centered Design Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct contextual inquiries, interviews, field observations, and surveys involving physicians, clinical staff, billers, and patients.

• Collaborate with account managers and support teams to pinpoint usability issues arising from client feedback and support tickets.

• Transform research findings into personas, journey maps, service blueprints, and system workflows.

• Share research insights with product and executive leadership to influence roadmap priorities.

• Facilitate design workshops across various functions.

• Create low- to high-fidelity wireframes and interactive prototypes.

• Design AI-driven features like AI charting and AI agents with human oversight.

• Plan, moderate, and analyze both formative and summative usability tests.

• Assess safety-critical workflows, including medication management and e-prescribing.

• Assist with ONC Safety-Enhanced Design testing.

• Collaborate with product managers, business analysts, and engineers in Agile/Scrum teams from concept through to release.

• Adhere to WCAG, Section 508, and HIPAA-compliant research practices.

• Develop and enhance WRS Health’s Human-Centered Design (HCD) practice, encompassing research operations, templates, and standards.

• Mentor designers and researchers while coaching teammates on human-centered methodologies.

• Monitor metrics related to usability, accessibility, certification compliance, adoption, and satisfaction.

⛳️ Requirements

• Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related discipline.

• 3 to 6+ years of professional experience in HCD, UX design, or user research.

• Experience in enterprise or regulated industries.

• Proficient in Figma, Sketch, or Adobe XD.

• Familiarity with qualitative research methodologies and usability testing frameworks.

• Experience with Agile/Scrum delivery processes.

• Working knowledge of Section 508 and WCAG standards.

• Strong empathy, verbal storytelling ability, analytical problem-solving skills, and the capability to support design decisions with data.

• Portfolio or case studies showcasing end-to-end research, synthesis, prototyping, and measurable impact.

• Must be available during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST.

• Preferred: experience in designing for EHR, practice management, revenue cycle, telehealth, or other health IT products.

• Preferred: familiarity with clinical workflows and terminology across ambulatory specialties.

• Preferred: understanding of ONC Safety-Enhanced Design requirements, NISTIR 7804, or ISO 9241-210.

• Preferred: experience in designing AI-assisted or automation features.

• Preferred: previous experience leading or mentoring designers/researchers or establishing a design function.

• Preferred: experience with remote research, unmoderated testing tools, and product analytics platforms.

• Preferred: clinical background or prior medical practice experience.

🏝️ Benefits

• Positive impact on patient care through medical practice solutions.

• Team-oriented environment.

• Remote work arrangement.

• Independent contractor opportunity.

• Flexible location-based compensation.

• Opportunity to work with a continuously growing USA-based company.

• Opportunity to build and scale the HCD practice.

• Mentoring and coaching opportunities.