HubSpot Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage the client's HubSpot CRM platform.

• Create and regulate users, teams, permissions, and access levels.

• Configure properties, objects, pipelines, lifecycle stages, and lead statuses.

• Ensure data quality, consistency, and governance within the CRM.

• Develop and modify workflows, automation, and business rules.

• Set up forms, landing pages, email templates, and other HubSpot assets.

• Manage CRM integrations with other business applications.

• Resolve configuration and user issues related to HubSpot.

• Maintain documentation of CRM processes, configurations, and workflows.

• Configure and manage sales pipelines and deal stages.

• Oversee lead assignment and routing processes.

• Assist sales representatives with CRM-related queries.

• Develop automated lead nurturing and follow-up processes.

• Aid in sales forecasting and pipeline reporting.

• Support email marketing campaigns and workflows.

• Create and maintain marketing lists and audience segments.

• Set up lead nurturing journeys and campaign tracking.

• Develop and maintain HubSpot dashboards and reports.

• Provide regular reports and insights to the Australian management team.

• Conduct CRM data cleansing and validation.

• Identify and rectify duplicate records.

• Import and export data while ensuring data integrity.

• Assist with CRM migration and data-upload activities when necessary.

• Serve as the initial point of contact for HubSpot-related support requests.

• Translate the business requirements of Australian stakeholders into HubSpot solutions.

• Offer user guidance and training.

• Prepare user guides and process documentation.

• Identify opportunities to enhance the client's utilization of HubSpot.

⛳️ Requirements

• 2–4+ years of practical HubSpot administration experience.

• Strong comprehension of HubSpot CRM functionalities.

• Proficient in configuring contacts, companies, deals, pipelines, properties, workflows, lists, forms, dashboards, reports, and email automation.

• Experience in CRM data management and cleansing.

• Knowledge of sales and marketing processes.

• Experience with CRM integrations and APIs is a plus.

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication skills in English.

• Capability to work independently in a remote setting.

• Familiarity with HubSpot Sales Hub, Marketing Hub, Service Hub, Operations Hub, Reporting, Workflows, and Lead Scoring is highly regarded.

• Experience with Salesforce, Zoho CRM, or Microsoft Dynamics is advantageous.

• Familiarity with Zapier / Make, Power BI, Google Analytics, Microsoft 365, and CRM/API integrations is highly regarded.

• Experience supporting Australian businesses or Australian-based teams is highly desirable.

• Ability to work during Australian business hours.

• A Bachelor's degree in Business, Information Technology, Marketing, or a related field is preferred.

• HubSpot certifications are highly desirable.

• Relevant CRM administration or marketing automation certifications are an asset.

🏝️ Benefits

• 100% Work From Home.

• Remote working arrangement.