Hub Training Coordinator, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct training sessions for volunteers and staff responders utilizing effective facilitation methods.

• Offer continuous support and assistance to trainees, addressing their questions, concerns, well-being, and challenges.

• Cultivate a safe, positive, and inclusive learning atmosphere.

• Assist with the intake process from application submission to candidate selection, interviews, and the start of training.

• Organize trainee files and progress-tracking documents.

• Schedule mentoring shifts and arrange role-plays and technical overviews.

• Evaluate trainees’ homework, LMS submissions, and mentoring-shift contact reports.

• Stay informed about best practices and trends in crisis intervention and suicide prevention.

• Collaborate with the training team to ensure uniformity in training content and delivery.

• Engage in team meetings.

• Enhance training materials and processes based on feedback and evaluation outcomes.

• Monitor trainee performance, provide prompt feedback, and assess proficiency in crisis intervention and suicide safety evaluations.

• Organize training, continuing education, and professional development opportunities for responders and supervisors.

• Participate in a weekly coordinator on-call rotation.

• Ensure compliance with program standards, policies, procedures, and guidelines.

• Support CAMH and 9-8-8 training and program implementation.

• Perform additional duties as assigned.

⛳️ Requirements

• Post-secondary degree in a relevant field.

• At least 2 years of experience in a crisis/distress center: 1 year as a responder and 1 year as a supervisor.

• Comprehensive understanding of crisis intervention principles and techniques.

• Familiarity with best practices in suicide prevention.

• Ability to maintain composure under pressure.

• Demonstrated empathy, flexibility, and adaptability.

• Excellent listening and communication abilities in English.

• Team-oriented approach with the capability to work collaboratively.

• Experience working with individuals from diverse ethno-racial and cultural backgrounds, teams, and stakeholders.

• High levels of sensitivity and diplomacy.

• Strong interpersonal skills.

• Dependability and flexibility in working various shifts.

• Strict adherence to confidentiality policies.

• A dedicated, private workspace within the home.

• Secure internet access.

🏝️ Benefits

• Extended health and dental coverage.

• HOOPP defined benefit pension plan.

• Paid vacation.

• Paid sick leave.

• Opportunities for professional development.

• Job stability.

• Career growth potential.

• Dedicated, private workspace within the home.

• Secure internet access.