HRSD Functional Product Owner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify and prioritize HRSD demands, transforming business requirements and operational insights into a well-defined, value-oriented functional backlog.

• Take ownership of the development and enhancement of epics, features, and user stories that align with HR outcomes, including success metrics and acceptance criteria.

• Make strategic trade-off decisions regarding scope, speed, and user experience to maximize the value provided through HRSD capabilities.

• Collaborate with the HRIT HRSD Technical Product Owner to ensure the backlog is prepared, feasible, and aligned with ServiceNow platform functionalities.

• Assess delivered solutions against business requirements to ensure effectiveness.

• Promote enhancements in self-service utilization, Tier 1 efficiency, and overall service performance.

• Work alongside HRSD Operations, Centers of Excellence, and HRIT to implement scalable solutions that meet enterprise service delivery standards.

⛳️ Requirements

• A Bachelor’s degree in HR, Business, Information Systems, or a related discipline.

• At least 7 years of hands-on experience in leading ServiceNow HRSD as a Product Owner, Business Analyst, or Functional HRSD Architect.

• Practical experience with ServiceNow HRSD, encompassing case management, knowledge management, and employee service centers.

• Experience in roles such as product owner, business analyst, or functional lead.

• Proficient in translating business needs into structured requirements.

• Capable of prioritizing tasks based on value.

• Familiarity with operating in a backlog-driven delivery environment.

• Previous experience in leading or assisting with enterprise ServiceNow HRSD implementations or enhancements is advantageous.

• Knowledge of Agile or product management methodologies, including backlog management and release cycles, is a plus.

• Experience in driving improvements in the HRSD service model, including Tier 0/1 optimization, automation, and AI-enabled service delivery, is also a plus.

🏝️ Benefits

• Comprehensive and competitive benefits programs.

• Health care coverage.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan for eligible employees.

• Bonus and incentive pay.

• Flexible remote working options for eligible positions.

• Reasonable accommodations for individuals with disabilities.