HR & Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and assist caregivers with general HR inquiries and concerns.

• Provide support for the HHAeX+ mobile application, including registration, login problems, activation codes, and troubleshooting.

• Help caregivers with clock-in and clock-out issues as well as application navigation.

• Direct inquiries to the correct department when necessary.

• Follow up with caregivers to address unresolved issues.

• Keep accurate records and notes of caregiver interactions.

• Assist with basic HR administrative tasks and occasional compliance-related responsibilities.

• Carry out additional duties related to the role as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Strong communication and customer service abilities.

• Comfortable managing a high volume of incoming calls.

• Previous experience in a call center, customer service, or HR is preferred.

• Effective troubleshooting skills and capability to navigate various software systems.

• Experience with HHAeX or home care is a plus, though not mandatory.

• Tech-savvy, resourceful, accountable, and possess a strong sense of ownership.

• Highly adaptable, reliable, self-motivated, and confident.

• Strong problem-solving abilities with the capacity to work independently.

• Excellent attention to detail and multitasking skills in fast-paced environments.

• Strong organizational skills to manage daily operations effectively.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Familiarity with standard business tools (email, spreadsheets, document management).

• Ability to quickly learn new systems, software, and workflows.

• Capability to follow established processes accurately with minimal supervision.

• Availability to work during U.S. EST (New York) business hours and adapt to business needs.

• Must be able to undergo a background check.

• Must have a reliable Windows 10+ computer, two monitors, and high-speed internet.

• Need a dependable backup power source (e.g., power bank, UPS, inverter, or generator).

• A professional home workstation that supports uninterrupted remote work is required.

🏝️ Benefits

• 100% remote work.

• A great work environment with opportunities for growth.

• Full-time position with 40 hours per week.

• Long-term opportunity.