HR Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively prioritize and manage multiple client accounts, ensuring consistency and high-quality service.

• Provide HR services across all client accounts, which include but are not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, and more.

• Assist HCMU clients with HRIS system support when applicable.

• Serve as the primary point of contact for client communication and facilitation for accounts with multiple services or HCMU consultants.

• Cultivate and maintain strong client relationships, fostering trust and confidence through proactive communication and responsiveness.

• Collaborate closely with Project Managers, Client Relationship Managers, and/or Technical Account Managers to understand client deliverables and provide regular, detailed status updates to ensure transparency and accountability.

• Work with internal team members to identify opportunities for process enhancements.

• Utilize HR knowledge and experience to foresee potential challenges and proactively tackle any issues that arise.

• Recommend and implement solutions to enhance service delivery and improve client satisfaction.

• Stay informed on industry trends, regulatory updates, and best practices in HR.

• Act as the initial escalation point for employee relations issues and guide managers through early-stage challenges.

• Conduct preliminary fact-finding for low-risk investigations and prepare summaries for HR leadership.

• Advise managers on progressive discipline, performance documentation, and policy interpretation.

• Assist in management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings.

• Support clients with LOA services using the Managed LOA product.

• Train or instruct additional HR Specialists on client tasks or HR matters necessary for effective client service delivery within the HR product.

• Perform any other tasks or responsibilities as assigned.

⛳️ Requirements

• Experience in a multi-client environment is essential.

• Bachelor's degree in human resources, business administration, or a related field.

• At least 2-4 years of experience in HR Generalist, Specialist, Consultant, or Business Partner roles, ideally in a client-facing context.

• Demonstrated success in managing multiple client accounts and projects concurrently.

• In-depth understanding of HR principles, practices, and regulations.

• Previous Payroll/Benefits processing experience is a plus.

• Outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders across all levels.

• Highly organized with strong attention to detail and the ability to prioritize tasks effectively.

• Proficient in HRIS platforms and other relevant software applications (e.g., SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom, and/or Paychex).

• Professional certifications such as PHR, SPHR, or SHRM-CP are advantageous.

🏝️ Benefits

• Health insurance (medical, dental, vision, and life).

• Voluntary benefits.

• Pet insurance.

• Retirement plan.

• Paid time off (PTO).