HR Shared Services Tier 1

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Acts as the initial point of contact for employee support and information.

• Gathers and supplies requested information or takes suitable actions to address, refer, or escalate issues in line with company policies and procedures.

• Assists the department in managing additional transactional tasks.

• Addresses written and verbal inquiries from employees, managers, retirees, and family members concerning HR-related questions, issues, problems, and status modifications.

• Resolves cases in a professional, sensitive, and customer-focused manner, adhering to company policies and procedures.

• Escalates complex cases to HRSSC management and Tier II resources with comprehensive and appropriate documentation.

• Collaborates with internal and external resources to provide or acquire necessary information for the resolution of non-escalated cases.

• Directs employees, managers, retirees, and families to HR self-service technology, external vendors, or other relevant resources as necessary.

• Upholds a high level of confidentiality.

⛳️ Requirements

• Holds a High School Diploma or GED.

• Possesses 1+ years of previous experience in customer service or inbound call centers, or a related field.

• Must be at least 18 years of age.

🏝️ Benefits

• Health & Income Protection benefits (available to eligible employees).

• Opportunities for professional and personal development through employee programs and networking groups.

• Complimentary meals in our employee dining area.

• Free parking available on and off-shift at all MGM Resorts locations.

• Wellness incentive programs designed to support your physical and mental health.

• Access to discounts on company hotels, food and beverages, retail, and entertainment.