HR Shared Services Supervisor

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversees the day-to-day functions of a designated HR Service Center pod, ensuring that associates receive prompt, precise, and high-quality assistance.

• Responsible for mentoring and developing a team of HR Service Center associates while fostering outstanding customer service and effective issue resolution.

• Manages routine transactions related to the pod that the associate is designated to support (e.g., associate inquiries, associate transitions, separations, I-9 verification).

• Conducts accurate and timely processing of HR transactions within the HCM system.

• Works closely with Payroll and Compensation teams to guarantee proper data flow and execution.

• Addresses and resolves complex issues that have been escalated by HR Shared Services associates.

• Assists the Department Manager in overseeing and ensuring the accurate implementation and administration of Human Resources policies and procedures.

• Manages Human Resource Administration for stores/regions, D.C.s, and the Home Office, offering technical support to associates on various issues.

• Evaluates and suggests improvements for systems and departmental processes as needed.

• Utilizes key performance metrics to assess the effectiveness of service center associates and identify training needs.

• Assigns and delegates work tasks to service center associates to effectively meet customer demands.

• Gathers and analyzes service metrics to assess the performance of their respective pod area, identifying trends, root causes, and opportunities for improvement.

• Continuously collaborates with the direct pod leader and other managers to exchange best practices and enhance efficiencies across the team.

• Partners with the HRIS to design and implement solutions for resolving technical issues.

• Facilitates team meetings and delivers presentations to HR Shared Services leadership.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• At least 3+ years of experience in a Service Center environment.

• In-depth knowledge of HR process areas and services relevant to the supported pod.

• Familiarity with legal and regulatory requirements applicable to different regions, states, and population groups served.

• Skilled in courteously interacting with customers and ensuring their needs are fulfilled.

• Excellent written and verbal communication and presentation abilities.

• Strong interpersonal, problem-solving, and leadership capabilities.

• Ability to maintain composure in high-pressure situations and meet service level agreements (SLAs).

• Competent in prioritizing tasks according to internal and external deadlines.

• Capable of remaining adaptable and responsive to business needs.

• Understanding of HR workflow design within TJX systems.

• Familiarity with navigating ServiceNow case and knowledge workflows.

• Ability to uphold confidentiality and adhere to privacy standards.

• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.

🏝️ Benefits

• Associate discount.

• 401(k) matching.

• Medical, dental, and vision insurance.

• Health Savings Account (HSA).

• Health care Flexible Spending Account (FSA).

• Life insurance.

• Short-term and long-term disability coverage.

• Paid holidays, vacation, sick leave, bereavement leave, and parental leave.

• Employee Assistance Program (EAP).

• Incentive programs for management.

• Discounts on auto and home insurance.

• Tuition reimbursement.

• Scholarship program.

• Adoption and surrogacy assistance.

• Smoking cessation programs.

• Discounts on childcare and cell phone services.

• Pet and legal insurance.

• Access to a credit union.

• Referral bonuses.