HR Shared Services Specialist – U.S. & Latin America

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address employee inquiries through phone, email, and chat with professionalism and courtesy.

• Offer initial guidance on HR policies, procedures, and programs.

• Support employees with HR-related concerns, such as benefits, payroll, and leave of absence.

• Record and monitor inquiries and resolutions within the HR system.

• Refer complex issues to senior HR personnel or other departments as necessary.

• Uphold confidentiality and manage sensitive information with care.

• Engage in training sessions to remain informed on HR policies and systems.

• Aid in the ongoing enhancement of HR processes and services.

⛳️ Requirements

• A high school diploma or equivalent; an associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field is advantageous.

• Must exhibit strong written and verbal communication abilities in English.

• Exceptional communication skills, both oral and written.

• Strong customer service focus with a friendly and accommodating attitude.

• Capability to manage multiple inquiries at once and prioritize tasks efficiently.

• Basic knowledge of HR principles and practices.

• Proficiency in utilizing computer systems and software, including MS Office and HRIS.

• Ability to thrive in a fast-paced environment and adapt to shifting priorities.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development opportunities