HR Performance Center Representative 2

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Responds to and manages incoming phone calls in accordance with established protocols and service standards.

• Assists managers and employees with urgent requests, including navigation of HRIS (Lawson) and similar tasks.

• Provides initial support to managers and staff utilizing HRIS self-service tools.

• Aids employees and managers throughout the various phases of the employee life cycle, including onboarding, job transitions, and retirement.

• Initiates contact or directs inquiries to the relevant resource for matters needing specific attention or on behalf of other HR Centers of Excellence (CoE).

• Investigates and resolves initial level Human Resources and benefits concerns.

• Ensures accurate and timely documentation and recordkeeping for human resource and benefit activities in the appropriate databases, adhering to HR and benefit policies as well as applicable regulations.

• Contributes expertise during team meetings and training sessions.

⛳️ Requirements

• Minimum of 3 years of HR experience.

• High School Diploma required.

• Exceptional oral and written communication abilities.

• Strong customer service orientation.

• Excellent problem-solving capabilities and multitasking skills.

🏝️ Benefits

• Opportunities for professional development.

• Supportive work environment fostering growth and collaboration.

• Comprehensive health and wellness programs.