HR Service Partner

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee a designated caseload of Tier 1 HR inquiries and address queries from employees and managers.

• Assist with transactional functions such as preboarding, job and compensation modifications, time and attendance management, leaves of absence, and benefits administration.

• Document, monitor, and manage HR tickets and cases using the appropriate systems.

• Resolve requests in accordance with established service level agreements (SLAs) and service quality benchmarks.

• Direct associates and managers to self-service tools, HR resources, and knowledge base articles.

• Contribute to the development and ongoing enhancement of HR knowledge articles, Shared Services resources, and procedures.

• Recognize cases that need further expertise and escalate complex or unresolved issues to Tier 2 or Tier 3 support.

• Collaborate with HR colleagues throughout the EMEA region to ensure a consistent and high-quality employee experience.

⛳️ Requirements

• 1–3 years of experience in HR, customer service, administrative support, or a similar service-oriented field.

• Bachelor’s degree or equivalent relevant experience.

• Proficiency in English and German.

• Knowledge of additional regional languages is advantageous, especially Polish or Turkish.

• Experience with Microsoft Office and HR or case/ticketing systems.

• Capacity to learn and navigate technology-driven processes.

• Experience in a fast-paced environment while handling multiple requests or priorities.

• Ability to maintain precision and adhere to defined service standards.

🏝️ Benefits

• A flexible, remote-friendly working environment.

• Continuous investment in your career through dedicated training, on-the-job development, and coaching.

• A collaborative and inclusive global atmosphere.

• Comprehensive rewards that promote your success at work and beyond.