HR & Recruitment Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the complete recruitment process for clinical, operational, and support positions.

• Hire psychologists, psychiatrists, counselors, and allied health professionals throughout Sydney and Australia.

• Recruit offshore support personnel in the Philippines for roles in customer support, finance, marketing, digital, IT, website, social media, and operational support.

• Identify, screen, interview, and onboard high-caliber candidates.

• Develop and sustain recruitment pipelines and talent networks.

• Enhance recruitment processes, candidate experiences, and onboarding systems.

• Take charge of workforce planning, recruitment strategies, and staffing coordination across the organization with limited daily oversight from leadership.

• Independently oversee and drive all recruitment and HR functions to facilitate business growth, operational efficiency, and clinic expansion.

• Create and manage scalable recruitment systems, hiring pipelines, onboarding processes, and people operations frameworks.

• Collaborate directly with the CEO and Executive Assistant to proactively determine workforce needs, operational deficiencies, hiring priorities, and organizational structure requirements.

• Lead the growth of offshore teams and recruitment for operational support across customer support, finance, marketing, digital, IT, website, social media, and administrative roles.

• Assume full responsibility for recruitment operations from sourcing to onboarding, ensuring leadership is primarily involved in final oversight and strategic direction.

• Administer contracts, onboarding documentation, compliance records, and HR administration.

• Keep precise employee records and HR systems.

• Assist with performance review processes and employee engagement initiatives.

• Serve as the main contact for all HR, recruitment, staffing, and people-related issues within the organization.

• Handle employee relations matters, including performance issues, accountability discussions, workplace challenges, and difficult staff conversations in a professional and solution-oriented manner.

• Support managers and leadership in conflict resolution, performance management, behavioral issues, and staff development discussions.

• Uphold professional standards, team accountability, and workplace expectations across both Australian and offshore teams.

• Alleviate the operational and people-management load on leadership by independently managing daily HR and workforce matters.

• Report significant people, compliance, or operational risks to leadership with clear recommendations and proposed solutions.

• Actively manage practitioner registration and compliance obligations, including annual AHPRA registration renewals and ongoing credential monitoring.

• Maintain precise tracking systems for psychologist and clinician registration deadlines, mandatory documentation, and compliance responsibilities.

• Ensure all practitioners remain compliant with annual registration requirements by proactively coordinating reminders, documentation collection, and follow-up well ahead of due dates.

• Track key compliance dates, including annual AHPRA renewals on 30 November and practitioner-specific employment anniversary requirements.

• Promptly escalate compliance risks or unresolved practitioner registration issues to leadership with clear action plans and recommendations.

• Develop and uphold HR and recruitment-related intranet content.

• Organize onboarding resources, policies, workflows, and internal HR documentation.

• Research and implement best practices in HR and recruitment.

• Identify operational deficiencies and suggest process enhancements.

• Assist in enhancing staff experience, communication, onboarding, and retention systems.

• Contribute to the continuous improvement of HR systems, workflows, and reporting processes.

⛳️ Requirements

• At least 3+ years of experience in HR, recruitment, or people operations.

• Proficient in using ATS platforms, HRIS systems, or SaaS-based tools.

• Significant experience working remotely and autonomously.

• Highly motivated self-starter with strong initiative and accountability.

• Excellent verbal and written English communication abilities.

• Quick learner with the capacity to swiftly grasp systems, workflows, and operational priorities.

• Exceptional organizational and multitasking capabilities.

• Ability to communicate confidently with senior leadership and operational staff.

• Strong problem-solving skills and meticulous attention to detail.

• Professional, responsive, and solutions-oriented mindset.

• Comfortable managing difficult conversations and workplace issues with professionalism.

• **Preferred/Nice-to-Have:**

• Experience supporting Australian businesses or offshore teams.

• Background in healthcare, allied health, psychology, or professional services.

• Experience in supporting growing or multi-site businesses.

• Familiarity with workforce planning, HR systems, and operational process improvement.

• Experience recruiting both clinical and operational support personnel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working arrangements and a supportive work environment.

• Comprehensive health and wellness programs.

• Engaging company culture focused on teamwork and collaboration.