HR & Operations Specialist – Growth Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and maintain employee records, work hours, payroll information, and supporting documents required for payroll submission.

• Prepare billing information, ensure data accuracy, generate invoices, and assist in keeping billing cycles on schedule.

• Manage sensitive payroll, employee, and financial data with the utmost professionalism and discretion.

• Screen job applicants, coordinate interviews, maintain communication with candidates, and support the hiring process from inception to completion.

• Prepare onboarding documentation, gather necessary forms, and ensure new hires have all they need on their first day.

• Keep workforce records organized, complete, and up to date at all times.

• Act as a liaison between leadership, employees, clients, caregivers, and external partners.

• Respond to incoming calls and deliver professional, responsive support to all inquiries.

• Coordinate meetings, appointments, and business activities with precision and follow-through.

• Support client onboarding by preparing documentation, collecting essential information, and maintaining accurate records.

• Manage follow-up communications and ensure timely and professional responses to all requests.

• Oversee calendar management, document preparation, data entry, filing, and correspondence tasks.

• Maintain organized, secure, and audit-ready digital filing systems.

• Track certifications, required documents, and signatures to ensure the company remains compliant at all times.

• Uphold confidentiality and compliance standards across all administrative duties.

• Review administrative processes for accuracy and identify discrepancies before they escalate into larger issues.

• Create, update, and maintain Standard Operating Procedures (SOPs), process documentation, and training materials.

• Research software and operational tools that can enhance efficiency and foster business growth.

• Provide cross-departmental support as business needs evolve.

⛳️ Requirements

• You have demonstrated experience in payroll, invoicing, and administrative support, with a strong emphasis on accuracy.

• You are a critical thinker capable of identifying problems, resolving them, and implementing solutions proactively.

• You communicate in a clear and professional manner, whether drafting an email to a client, conversing with a candidate, or briefing leadership.

• You learn quickly, adapt even faster, and avoid making the same mistake twice.

• You handle confidential information with discretion at all times.

• You are comfortable juggling multiple priorities across various departments without losing track of details.

• You enjoy enhancing and improving processes, rather than just adhering to them.

• You quickly grasp new software and systems and seek tools that enhance your work efficiency.

• You are willing to work within a US time zone schedule.

🏝️ Benefits

• We compensate you fairly and punctually.

• We offer prepaid HMO coverage for your peace of mind.

• We support your growth with tools, training, and constructive feedback.

• We celebrate your achievements.

• Most importantly, we genuinely care.