HR Operations – Service Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction and oversight for the enablement of HR service delivery and operational effectiveness throughout the global HR ecosystem.

• Act as a senior advisor to HR Operations leadership, offering guidance and support to Lead Consultants and Service Managers.

• Propel the ongoing advancement of the HR service delivery operating model.

• Develop enterprise reporting, metrics, and analytics that ensure transparency in service performance.

• Lead the resolution of intricate service issues, operational obstacles, and cross-functional challenges.

• Propel initiatives for operational excellence that enhance quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.

⛳️ Requirements

• A minimum of 7 years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs, or related fields.

• Proven success in leading complex global operating models and HR service delivery functions.

• Strong executive presence with a demonstrated ability to influence senior leaders and enterprise stakeholders.

• Extensive experience in driving operational transformation, governance, and continuous improvement initiatives.

• Established experience in managing global vendors, outsourced partnerships, and service performance frameworks.

• Demonstrated capability in building, coaching, and leading teams across complex operational environments.

🏝️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet expenses.

• Opportunity to work from home in a dedicated, private workspace free from distractions.