HR Operations Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the subject matter expert on HR best practices, ensuring that all contractor agreements and internal policies are both compliant and competitive.

• Oversee the complete contractor lifecycle, which includes managing attendance, providing coaching, and resolving conflicts.

• Create and execute retention strategies specifically designed for a remote staffing environment.

• Act as a primary liaison for high-value clients, offering real-time updates regarding contractor issues, bonuses, and engagement.

• Assist the HR and Recruitment Manager in leading HR Operations to guarantee that all deliverables meet quality standards, even within tight timelines.

• Identify, address, and resolve client or contractor issues promptly to avert service interruptions.

• Handle multiple projects concurrently, employing project management tools to monitor their health and progress.

• Review and enhance onboarding processes to ensure swift integration and time-to-productivity.

• Evaluate recruitment and HR metrics to deliver data-driven reports to senior leadership.

⛳️ Requirements

• A minimum of five (5) years of experience in HR and/or Client Success, with at least 2–3 years in a leadership role.

• Strong expertise in Contractor Management (independent contractors, BPO, staffing, or staff augmentation).

• Proven track record in a client-facing position where you managed expectations and dealt with high-stakes escalations.

• Ability to excel in a night-shift environment while maintaining optimal performance during non-traditional hours.

• Demonstrated capacity to manage multiple high-priority projects simultaneously without sacrificing attention to detail.

• A "Critical Thinker": You not only identify problems but also propose three possible solutions.

• Process-Oriented: You enjoy creating systems that bring order to chaos.

• Empathetic yet Direct: You can lead a team with kindness while holding them firmly accountable for KPIs.

• **Minimum Technical and Work Environment Requirements:**

• - Primary internet connection with a minimum speed of **15 Mbps**.

• - Backup internet connection with at least **10 Mbps**.

• - Backup connection must support work during a power outage.

• - Desktop or laptop must be equipped with at least: **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.

• - A minimum of **8 GB RAM**.

• - Backup device must meet or exceed the performance of an **Intel Core i3** processor.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.