HR Operations Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Address Tier 1 (basic) inquiries and transactions associated with fundamental HR processes.

• Update and maintain Workday data related to the employee life cycle, including promotions, transfers, contract extensions, title changes, probation, and other job-related transactions.

• Exhibit strong proficiency in HR processes and established operating procedures.

• Communicate and disseminate processes, policies, and essential documentation to employees to aid in resolving queries or issues.

• Comply with and demonstrate proficiency in agreed-upon KPIs, SLAs, and customer service standards.

• Identify data discrepancies and escalate them to the HR Specialist, particularly for issues that cannot be resolved through self-service.

• Manage and coordinate inquiries using the case management tool.

• Oversee employee benefits and leave transactions.

• Ability to recognize and escalate complex queries to the appropriate owner.

• Handle employee onboarding formalities.

• Administer exit formalities.

⛳️ Requirements

• Strong focus on teamwork and collaboration.

• Highly motivated, organized, and methodical in approach.

• Capable of thriving in a fast-paced environment with ongoing deadlines.

• Excellent customer service skills leveraging efficient processes.

• Proactive in achieving results and pursuing improvements.

• Keen attention to detail with the ability to meet tight deadlines.

• Results-oriented with the capacity to manage competing priorities and multiple stakeholders.

• Adaptable and capable of driving change to enhance efficiencies and productivity.

• Strong understanding of core HR management practices, processes, procedures, and policies.

• Excellent written and verbal communication skills.

• Previous experience in a Workday HR environment is preferred.

• Familiarity with case management tools is an added advantage.

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).

• Bachelor's or Master's degree in Human Resources or a related field.

• 1-3 years of experience in an HR or client services role preferred.

🏝️ Benefits

• Total Rewards Program.

• Competitive pay and comprehensive benefits package.