HR Compliance and Operations Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Act as the primary point of contact for employee HR inquiries regarding benefits, payroll, employment verification, policies, and HR procedures.

• Oversee and direct HR cases through the ServiceNow platform.

• Recognize opportunities for enhancing HR processes and the overall employee experience.

• Coordinate the complete onboarding process for new hires, encompassing both local and international employees.

• Assist in conducting new hire orientation sessions and benefits presentations.

• Maintain employee records and ensure proper HR documentation.

• Handle employment documentation, background checks, and compliance requirements (I-9, E-Verify, Right to Work, etc.).

• Manage employee benefits enrollment, modifications, and terminations.

• Process life events, open enrollment, and dependent verification efficiently.

• Oversee benefits billing and reconciliation with vendors and payroll.

• Address employee benefits inquiries and work collaboratively with internal stakeholders.

• Provide HR operational support for employees in Costa Rica and the UK.

• Assist with Global Mobility initiatives.

• Collaborate with local leadership to offer day-to-day HR support.

• Generate reports using Workday.

• Aid in the testing and implementation of HR systems.

• Participate in HR projects, process enhancements, acquisitions, and other operational initiatives.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.

• Over 4 years of experience in Human Resources or HR Operations.

• Proven experience in supporting onboarding, employee lifecycle management, and HR administration.

• Strong preference for experience in managing employee benefits.

• Familiarity with US and Costa Rica HR processes is essential.

• Experience in maintaining confidential employee records is required.

• Proficient in HRIS platforms (Workday preferred).

• Experience with ServiceNow or comparable ticketing/service management platforms.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

• Familiarity with DocuSign is an advantage.

• Advanced English proficiency (C1 or higher) is mandatory.

• Proficiency in Spanish is required.

🏝️ Benefits

• Employee Support

• Onboarding & HR Operations

• Benefits Administration

• International HR Support

• HR Systems & Projects