HR Case Manager – Accommodations

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate and respond to inquiries regarding accommodation events, benefits, and available options.

• Act as the primary liaison and provide comprehensive case management throughout accommodation and leave events.

• Evaluate medical documentation and apply relevant federal and state laws along with company policies.

• Utilize duration guidelines, best practices, and internal resources to manage accommodation plans effectively.

• Assess and adjust case management strategies as employee needs evolve.

• Address sensitive situations with confidentiality, empathy, and professionalism.

• Identify issues and proactively eliminate obstacles before, during, or after leave or accommodation events.

• Ensure timely and precise communication concerning employee-impacting matters.

• Recognize and resolve problems, even with limited or incomplete information.

• Provide education to managers and business partners on employee concerns, accommodation requirements, and expectations.

• Communicate updates to employees and stakeholders both verbally and in writing.

• Guarantee compliance with established processes, regulations, and company policies.

• Maintain accurate and timely records and documentation of cases.

• Collaborate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments.

• Perform related duties to support the accommodations and leave program.

⛳️ Requirements

• Bachelor’s degree or 2+ years of equivalent professional or military experience.

• A minimum of 1 year of experience in case management, customer service, human resources, benefits administration, or a related field.

• Basic understanding of leave of absence, disability, and accommodation concepts, including ADA/ADAAA and FMLA.

• Capability to review, interpret, and apply policy and regulatory guidelines to specific cases.

• Excellent written and verbal communication skills, with the ability to convey complex information clearly to employees and business partners.

• Proven ability to manage sensitive and confidential information with discretion and professionalism.

• Proficiency in MS Word, Excel, and Outlook.

• Ability to handle a high volume of cases and competing priorities in a dynamic environment while ensuring strong attention to detail.

• Experience in human resources, case management, leave of absence, and accommodations support.

• Bachelor’s degree from an accredited university.

• Experience in providing case management or claims management services within a leave of absence, disability, or accommodation program.

• Experience working for a large, multi-state employer or on behalf of a carrier or third-party administrator (TPA).

• Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and relevant state statutes.

• Experience utilizing a case management system, including reviewing case eligibility, documenting case notes, and managing task queues.

• Exposure to HR processes, employee relations, or benefits administration.

• Experience assisting employees through return-to-work or modified duty processes.

• Strong problem-solving and critical thinking abilities, with the capacity to adapt swiftly to changing situations.

• Exceptional customer service orientation with experience managing employee or customer expectations in sensitive circumstances.

• Experience dealing with confidential medical or HR information.

• Comfort working in a fast-paced, high-volume corporate support environment.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).