HR Admin Associate

This is a fully remote position, open to applicants in Poland.

📋 Description

• Contribute to and be an integral part of the team responsible for supporting and executing data management and customer service activities, ensuring accuracy and timeliness of output.

• Your role will primarily focus on HR Administration processes and Customer Care services, with the flexibility to provide support as needed.

• Utilize your HR Administration expertise to address client queries/issues and ensure a solid understanding of client-specific processes and tasks.

• Carry out Data Management or Customer Service activities independently according to the established calendar and KPIs.

• Ensure that Data Management tasks are completed accurately and on schedule.

• Respond to Tickets and Calls within SLA timeframes and maintain a high standard of service.

• Adhere to Detailed Working Instructions (DWIs) and report any gaps or inconsistencies in the documentation.

• Assist in updating DWIs as necessary.

• Alert the Service Manager to any deviations from the standard scope of service.

• Recognize and handle sensitive and confidential information appropriately.

• Actively participate in team meetings and promptly raise any issues to your Service Manager.

• Stay informed about all Strada HR announcements and communications.

• Foster positive relationships with all lines of business whenever appropriate.

• Engage in projects and activities as required and assigned.

⛳️ Requirements

• Preferred knowledge of HRIS.

• Previous experience in roles related to HR Administration or Customer Support is highly advantageous.

• Proficient in spoken and written English to facilitate daily work communication.

• Proficiency in an additional European language is considered an asset.

• Strong familiarity with MS Office applications such as Excel, Word, and PowerPoint.

• Ability to adapt and support a global, fast-paced environment.

• Strong attention to detail.

• Excellent written and verbal communication skills.

• Capable of collaborating and working effectively in a team, as well as independently while following established processes and procedures.

• Willingness to cover required work shifts and Bank Holidays when necessary.

🏝️ Benefits

• One-year employment contract (with a 6-month probation period) - contract may be extended based on business needs.

• Remote work opportunities.

• Access to Private Medical Care.

• MyBenefit Access.

• ME Day (an additional day off).