Housing Officer – Leominster, Surrounding Areas

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the entire tenancy lifecycle, starting from sign-up to the conclusion of the tenancy.

• Manage tenancy modifications, mutual exchanges, and investigations into breaches or fraudulent activities related to tenancies.

• Assist with lettings and voids efforts to reduce rental loss and expedite turnaround times.

• Conduct estate inspections and tackle neighbourhood and environmental concerns.

• Address low-level anti-social behaviour and neighbour conflicts, while also supporting more intricate cases.

• Recognize and react to issues of vulnerability, safeguarding, hoarding, and cases of non-access.

• Carry out person-centred fire risk assessments and keep an eye on health and safety matters.

• Examine complaints and derive insights from outcomes to enhance service delivery.

• Collaborate with local authorities and external organizations to assist customers effectively.

• Serve as the primary contact for residents within a specified area.

• Provide respectful, tailored, and trauma-informed services in accordance with Stonewater’s Customer Promise.

⛳️ Requirements

• Background in housing management or a related customer-facing position.

• Experience in tenancy, estate management, lettings, or neighbourhood services within the social housing sector.

• Familiarity with housing legislation, including safeguarding, anti-social behaviour, and welfare reform.

• Excellent communication and influencing abilities, with the capacity to remain composed under pressure.

• A customer-oriented approach, committed to equality, inclusion, and trauma-informed practices.

• Proficient in using digital systems and data to manage cases and enhance performance.

• Capability to work independently, prioritize competing tasks, and make informed daily decisions.

• Willingness to work flexibly, including being part of an out-of-hours rota when necessary.

• Successful completion of a Disclosure and Barring Service Check (if applicable).

• Positive references.

• Valid Right to Work documentation.

• Specific qualifications, skills, knowledge, and behaviours may be necessary to comply with the Competence and Conduct Standard for Social Housing.

🏝️ Benefits

• £3,715 Car Allowance.

• Flexible working arrangements, including participation in an out-of-hours rota as required.

• Opportunity to pursue a professional qualification if not already obtained.

• Support from a Disability Confident Employer for disability, mental health, and wellbeing in the workplace.