Housing Coordinator

This is a fully remote position, open to applicants in Alabama, +8 more locations.

📋 Description

• Offer carrier support by aiding the payments department and management in identifying issues and concerns related to carriers.

• Act as a primary point of contact for policyholders during their relocation process.

• Assess housing requirements by collecting details on lifestyle, household, accessibility, pets, and amenities.

• Perform market research utilizing listing platforms, vendor databases, and internal tools to find appropriate housing.

• Work in collaboration with housing vendors, landlords, and leasing agents to secure short-term rental options.

• Negotiate lease terms effectively while maximizing policy benefits and adhering to ALE guidelines.

• Tailor housing solutions based on policy coverage, budget constraints, availability, quality, and insured expectations.

• Provide continuous support during policyholders' stays, including lease extensions, furniture modifications, and service requirements.

• Draft and review lease contracts and associated documentation.

• Ensure data accuracy in housing databases, CRM systems, and internal platforms.

• Keep track of local rental trends, landlord regulations, and best practices in insurance housing.

• Manage multiple claims and assignments concurrently.

• Act as the point of contact for VIP clients.

• Contribute to quality programs and undertake other assigned responsibilities.

⛳️ Requirements

• A Bachelor's degree or equivalent from an accredited institution is preferred.

• A minimum of two (2) years of experience in inside sales, customer service, or account management.

• Previous experience in insurance, temporary housing, corporate lodging, or real estate is strongly preferred.

• Outstanding verbal and written communication skills.

• High emotional intelligence with the ability to adjust tone and approach to various client situations.

• Proficient in Microsoft Office Suite (Word, Excel, Access) and capable of learning new housing and CRM platforms.

• Advanced skills in internet research.

• Detail-oriented and organized with excellent documentation practices.

• Ability to handle multiple tasks in a fast-paced environment with changing priorities.

• Strong negotiation and relationship management skills with vendors, property managers, and landlords.

• Solutions-oriented mindset focusing on timely and proactive service delivery.

• Credit security clearance required, verified through a background credit check.

• Bilingual in English and Spanish is a plus.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations.

• A diverse, equitable, and inclusive workplace.

• A drug-free workplace.