Housing Coordinator

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Coordinate tailored temporary housing solutions for policyholders who have been displaced.

• Support and advocate for Sedgwick’s mission, strategic vision, and value proposition to both adjusters and policyholders.

• Act as a primary point of contact for policyholders during their relocation process.

• Assess housing requirements, taking into account lifestyle, household composition, accessibility needs, pets, and desired amenities.

• Conduct market research utilizing listing platforms, vendor databases, and internal resources.

• Collaborate with housing vendors, landlords, and leasing agents to secure short-term rental options.

• Negotiate lease agreements, optimize policy benefits, and ensure compliance with Additional Living Expense guidelines.

• Tailor housing solutions based on policy coverage, budget constraints, availability, quality, and expectations of the insured.

• Offer continuous service, address issues, and assist with lease extensions, furniture modifications, and service requirements.

• Draft and review lease agreements and associated documentation.

• Maintain precise data in housing databases, CRM systems, and internal platforms.

• Keep abreast of local rental market trends, landlord regulations, and best practices in insurance housing.

• Manage multiple claims and assignments concurrently.

• Serve as the point of contact for VIP clients.

• Perform additional duties as assigned.

• Contribute to the organization’s quality programs.

⛳️ Requirements

• A bachelor's degree or equivalent from an accredited institution is preferred.

• A minimum of two (2) years of experience in inside sales, customer service, or account management.

• Previous experience in insurance, temporary housing, corporate lodging, or real estate is strongly preferred.

• Strong ability for clear and conceptual thinking.

• Excellent judgment, problem-solving skills, analytical abilities, and discretion.

• Capability to manage work-related stress effectively.

• Ability to juggle multiple priorities at once.

• Capacity to meet deadlines consistently.

• Proficiency in computer keyboarding.

• Willingness to travel as required.

• A credit security clearance is necessary, confirmed through a background credit check.

🏝️ Benefits

• Promotes work-life balance.

• Provides reasonable accommodations when applicable and appropriate.

• Equal Opportunity Employer.

• Drug-Free Workplace.