Housing Coordinator

This is a fully remote position, open to applicants in Alabama, +9 more locations.

📋 Description

• Support and advocate for Sedgwick’s mission, strategic vision, and value proposition to both adjusters and policyholders.

• Act as a primary point of contact for policyholders during their relocation process.

• Assess housing requirements, including lifestyle preferences, household composition, accessibility needs, pet considerations, and desired amenities.

• Conduct market research utilizing listing platforms, vendor databases, and internal resources.

• Collaborate with housing vendors, landlords, and leasing agents to secure short-term rental options.

• Negotiate lease agreements while optimizing policy benefits and adhering to Additional Living Expense guidelines.

• Tailor housing solutions to align with policy coverage, budget constraints, availability, quality expectations, and insured needs.

• Deliver high-touch service throughout policyholders’ stays, addressing issues and facilitating lease extensions, furniture modifications, and service requirements.

• Draft and review lease contracts and associated documentation.

• Input and maintain accurate information in housing databases, CRM systems, and internal platforms.

• Stay updated on local rental trends, landlord regulations, and best practices in insurance housing.

• Manage multiple claims and assignments with professionalism and urgency.

• Serve as the main contact for VIP clientele.

• Undertake additional responsibilities and support organizational quality initiatives.

⛳️ Requirements

• A minimum of two (2) years of experience in inside sales, customer service, or account management.

• Prior experience in insurance, temporary housing, corporate lodging, or real estate is highly preferred.

• A Bachelor’s degree or equivalent from an accredited institution is preferred.

• Outstanding verbal and written communication abilities.

• High emotional intelligence with the capacity to adapt tone and approach to various client situations.

• Proficient in Microsoft Office Suite (Word, Excel, Access) and capable of learning new housing and CRM platforms.

• Advanced skills in internet research.

• Detail-oriented and organized, demonstrating strong documentation practices.

• Ability to multitask effectively in a dynamic environment with changing priorities.

• Strong negotiation and relationship management skills with vendors, property managers, and landlords.

• Experience coordinating accommodations for high-net-worth clients or large-loss claims is advantageous.

• Bilingual in English and Spanish is a plus.

• Credit security clearance, verified through a background credit check, is mandatory.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations provided when applicable and appropriate.

• Equal Opportunity Employer.

• Drug-Free Workplace.