Hotline Operator – General Internal Medicine Research, Per Diem

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver hotline assistance for the State resource center focused on opioid dependence.

• Handle incoming calls and provide crisis intervention utilizing a harm reduction approach.

• Offer precise referrals to treatment options, detox services, methadone maintenance, outpatient care, and other addiction-related resources.

• Collect and input caller information for statistical analysis and reporting purposes.

• Aid clients in connecting with addiction services and setting up appointments.

• Oversee activities related to the OBOT program.

• Triage walk-in patients seeking opioid treatment.

• Screen prospective patients.

• Provide supplementary support to the medical assistant.

• Maintain the waitlist in accordance with federal regulations.

• Update and create resources for clients and their families.

• Distribute resource materials to clients, family members, support networks, and providers.

• Collaborate with staff from the Department of Public Health Drug and Alcohol hotline.

• Assist with clinic operations, including filing, chart management, referrals, appointment scheduling, and other administrative duties.

• Attend staff and state meetings and record minutes.

⛳️ Requirements

• Associate’s degree (or equivalent) with 1 year of relevant experience, or a combination of formal education and experience such as a HS/GED plus 3 years of related experience.

• Preference for experience in a substance abuse or mental health environment.

• Exceptional verbal and written communication abilities.

• Bilingual or multilingual skills beyond English are preferred.

• Preferred knowledge of addiction through formal training or experience.

• Proficient in Microsoft Word, Excel, and Outlook.

• Capability to perform basic data management tasks, including data entry, data cleaning, and reporting.

• Proficient typing skills and fundamental math abilities.

• Strong organizational skills and a keen attention to detail.

• Ability to manage time efficiently.

• Excellent interpersonal skills, compassion, and sensitivity.

• Proficient in managing and diffusing challenging conversations with tact and diplomacy.

🏝️ Benefits

• Medical, dental, vision, and pharmacy benefits.

• Discretionary annual bonuses.

• Merit-based salary increases.

• Flexible Spending Accounts.

• 403(b) savings matches.

• Paid time off.

• Opportunities for career advancement.

• Resources available to support the well-being of employees and their families.